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1. How do I contact a City department?
2. Where can I find the answers to my frequently asked questions?

Parks and Recreation

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1. Where is the Parks and Recreation office?
2. Where is the Community Center/Arena?
3. How do I register for a recreation program?
4. How do I reserve a park shelter or pavilion?
5. Do I need to be a Rosemount resident to register for a Parks and Recreation program?
6. How do I register my child for youth sports?
7. Where is the skate park/BMX area?
8. Does Rosemount have senior adult programs?
9. Why can I not hit golf balls in a park, especially if no one is there?
10. Whom should I contact if I see something in a park that requires repair or attention?
11. Does Rosemount have an off leash dog area?
12. What are Rosemount’s park hours?
13. Is alcohol allowed in the parks?
14. It’s cold out -- why are the outdoor ice rinks not ready?

Public Works - General

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1. When and why are hydrants flushed?
2. I just moved into a newly-built home and there is standing water in my yard. Who is responsible for fixing it?
3. My property is adjacent to a storm water pond and I don’t like all the tall grass and wildflowers surrounding it. Can I mow it down and do my own landscaping?
4. Do I need a permit for a new driveway? Can I make my driveway wider at the street?
5. Is it OK to dig in my yard to plant trees and shrubs?
6. Are there any restrictions on what types of trees I can plant, or where I can plant them?

Public Works - Snowplowing

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1. My mailbox was damaged by a snowplow. Who is responsible?
2. Why is my street always the last one to get plowed?
3. Who is responsible for damage done to my yard during winter snow plowing?
4. Who is responsible for clearing snow from the sidewalk/trail that’s adjacent to my property?

Public Works - Stormwater

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1. What is stormwater runoff?
2. Why do I need to be concerned about stormwater runoff?
3. My property is adjacent to a storm water pond and I don’t like all the tall grass and wildflowers surrounding it. Can I mow it down and do my own landscaping?
4. Who’s in charge of stormwater management?
5. What are Best Management Practices (BMPs)?
6. What Is Nonpoint Source Pollution?
7. What do all the abbreviations mean?

Public Works - Streets

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1. My street is in bad shape. When will it be repaired? Who decides when and where improvements are made?
2. What can I do to get a traffic sign installed?
3. Who do I contact if a streetlight is out?

Public Works - Water Services

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1. What is the hardness of our water in Rosemount?
2. What causes low water pressure in my home?
3. What causes discolored water?
4. Why does my water have an unpleasant (sulfur) odor? How can I get rid of that?
5. When and why are hydrants flushed?

Public Works - Wellhead Protection

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1. What is wellhead protection?
2. Does Rosemount have a Wellhead Protection Plan?
3. Does Minnesota Rule 4720 affect private wells?
4. What is required of the public water suppliers as the regulated group?
5. Does a public water supplier have to own all the property within management zone?
6. Do contaminant source control measures need to be implemented before a wellhead protection plan is submitted to the Department of Health for approval?

Water / Sewer Utility Billing

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1. How can a customer set up a new account?
2. What help can the City provide for repairs?
3. Where and when can payments be made?
4. When are bills sent, and when is payment due?
5. Who’s responsible for paying utility bills?
6. What’s the penalty for late payment?
7. How is billing handled when property changes hands?
8. Will the City shut off water service for non-payment?
9. Where can customers get more information about billing procedures?
10. What if I suspect that my water meter is inaccurate?
11. How is lawn watering billed?
12. Why is there a fee for storm water?
13. How did the City decide what fee to charge my property?
14. My property does not contribute any runoff into the City’s storm water system. Why do I have to pay a fee?
15. I own land in the rural area of Rosemount, and I don’t see any signs of City culverts or ponds. What benefit do I get for my payments?
16. How can I learn more about the way fees are set?