Show All Answers

1. How can a customer set up a new account when purchasing a home?
2. What help can the City provide for repairs?
3. Where and when can payments be made?
4. When are bills sent, and when is payment due?
5. Who’s responsible for paying utility bills?
6. What’s the penalty for late payment?
7. How is billing handled when property changes hands?
8. Will the City shut off water service for non-payment?
9. Where can customers get more information about billing procedures?
10. What if I suspect that my water meter is inaccurate?
11. How is lawn watering billed?
12. Why is there a fee for storm water?
13. How did the City decide what fee to charge my property?
14. My property does not contribute any runoff into the City’s storm water system. Why do I have to pay a fee?
15. I own land in the rural area of Rosemount, and I don’t see any signs of City culverts or ponds. What benefit do I get for my payments?
16. How can I learn more about the way fees are set?